At RoyalVally, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our cab services across Jammu & Kashmir.

We believe in transparency and want you to understand exactly how your information is handled when you choose RoyalVally for your transportation needs.

2.1 Personal Information

• Contact Details: Phone number, name, email address
• Location Data: Pickup and drop-off locations
• Identity Information: Required for inter-state travel verification
• Payment Information: UPI details, payment preferences

2.2 Service Information

• Ride History: Past bookings, routes, and preferences
• Service Feedback: Ratings and reviews
• Communication Records: Call logs and messages for service purposes
• Emergency Contacts: For safety and emergency situations

2.3 Technical Information

• Device Information: Phone type and operating system
• App Usage: How you interact with our booking system
• Location Services: GPS data for accurate pickup and navigation

3.1 Service Delivery

• Connecting you with the nearest available driver
• Providing accurate pickup and drop-off services
• Route optimization and navigation assistance
• Real-time ride tracking and updates
• Processing payments and generating receipts

3.2 Safety and Security

• Driver verification and background checks
• Emergency response and assistance
• Ride monitoring for safety purposes
• Fraud prevention and security measures

3.3 Service Improvement

• Analyzing service quality and customer satisfaction
• Improving route efficiency and driver allocation
• Developing new features and services
• Customer support and issue resolution

3.4 Communication

• Ride confirmations and status updates
• Service notifications and announcements
• Customer support communications
• Emergency alerts and safety information

4.1 Security Measures

• Encrypted data transmission and storage
• Secure payment processing systems
• Regular security audits and updates
• Limited access to personal information
• Employee training on data protection

4.2 Data Storage

• Data stored securely in India-based servers
• Regular backups and disaster recovery plans
• Automatic deletion of unnecessary data
• Compliance with Indian data protection laws

4.3 Access Controls

• Role-based access to customer information
• Authentication required for data access
• Monitoring and logging of data access
• Regular review of access permissions

5.1 With Drivers

• Customer name and phone number for ride coordination
• Pickup and drop-off locations
• Special instructions or preferences

5.2 Legal Requirements

• Law enforcement agencies when legally required
• Government authorities for regulatory compliance
• Court orders and legal proceedings

5.3 Service Partners

• Payment processors for transaction processing
• Map and navigation service providers
• Customer support and communication platforms

6.1 Access and Control

• Request access to your personal information
• Update or correct your contact details
• Delete your account and associated data
• Opt-out of promotional communications

6.2 Location Services

• Enable or disable location sharing
• Choose precision level for location data
• Request deletion of location history

6.3 Communication Preferences

• Choose notification types and frequency
• Select preferred communication channels
• Unsubscribe from marketing messages

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

• Ride History: 3 years for service improvement and legal compliance
• Payment Records: 7 years as required by Indian tax laws
• Communication Logs: 1 year for customer support purposes
• Location Data: 6 months unless deletion requested earlier
• Account Information: Until account deletion requested

RoyalVally services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If a child's information has been collected, please contact us immediately for removal.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• SMS or phone notifications
• Email updates (if provided)
• Website announcements
• In-app notifications

If you have questions about this Privacy Policy or want to exercise your rights regarding your personal information, please contact us:

RoyalVally complies with applicable Indian privacy and data protection laws, including:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices) Rules, 2011
• Jammu & Kashmir state regulations
• Industry best practices for data protection