RoyalVally is a premier cab service operating throughout Jammu & Kashmir, India. We provide transportation services including bikes, auto-rickshaws, cars, and tourist packages across all districts of J&K.

By using our services, you agree to these terms and conditions. Please read them carefully before booking any ride or service with RoyalVally.

Our services cover:

• Kashmir Valley: Srinagar, Gulmarg, Pahalgam, Sonamarg, and all surrounding areas
• Jammu Division: Jammu, Kathua, Udhampur, Rajouri, Poonch, and other districts
• Ladakh Region: Leh, Kargil, Nubra Valley, and high-altitude destinations
• Inter-District Travel: All routes within Jammu & Kashmir
• Tourist Packages: Customized tours and scenic route packages

3.1 Booking Process

• Rides can be booked via phone call: +91-7780907421
• Advanced booking available for tourist packages
• Emergency rides available 24/7
• Confirmation will be provided via SMS or call

3.2 Payment Methods

• Cash payment to driver
• UPI payments (PhonePe, Paytm, Google Pay)
• Digital wallets accepted
• Credit/Debit cards for advance bookings

3.3 Pricing

• Transparent pricing with no hidden charges
• Fuel surcharge may apply for long-distance travel
• Waiting charges: ₹10 per minute after 10 minutes
• Night charges (10 PM - 6 AM): 25% additional
• Mountain route charges may apply for high-altitude destinations

5.1 Driver Standards

• All drivers are licensed and background-verified
• Regular health checkups and vehicle maintenance
• Local area expertise and route knowledge
• Multi-language support (Hindi, Urdu, Kashmiri, English)

5.2 Vehicle Safety

• Regular vehicle inspections and maintenance
• Insurance coverage for all vehicles
• GPS tracking for safety and navigation
• Emergency contact system

5.3 Weather Conditions

• Services may be suspended during severe weather
• Snow chain requirements for winter mountain travel
• Alternative routes provided when necessary
• Safety is our top priority over schedule adherence

6.1 Cancellation by Customer

• Free cancellation up to 30 minutes before pickup
• 50% charge for cancellation within 30 minutes
• Full charge if driver has already arrived
• Tourist package cancellations: 24-hour notice required

6.2 Cancellation by RoyalVally

• Full refund for weather-related cancellations
• Alternative arrangement or full refund for vehicle breakdown
• Immediate notification of any service disruption

• Provide accurate pickup and drop-off locations
• Be ready at the specified pickup time
• Carry valid identification for inter-state travel
• Respect the driver and vehicle property
• Follow local laws and regulations
• No smoking or consumption of alcohol in vehicles
• Additional passengers beyond vehicle capacity not allowed

RoyalVally maintains comprehensive insurance coverage for all vehicles and operations. However, customers are advised to have their own travel insurance for additional protection.

• Vehicle insurance covers accidents and damages
• Personal belongings are customer's responsibility
• Medical emergency assistance provided
• 24/7 customer support for incidents

We respect your privacy and protect your personal information. Customer data is used solely for service delivery and improvement. We do not share personal information with third parties without consent.

• Phone numbers used only for ride coordination
• Location data for pickup and navigation purposes
• Payment information securely processed
• Ride history maintained for service improvement

RoyalVally reserves the right to modify these terms and conditions at any time. Changes will be communicated through our website and customer notifications. Continued use of our services constitutes acceptance of modified terms.

These terms and conditions are governed by the laws of India and the state of Jammu & Kashmir. Any disputes will be resolved through the appropriate legal channels in Jammu & Kashmir jurisdiction.